Why is the "On Scheduled" option missing in a sequence?

The "On Scheduled" option only appears when you transition between different channels, such as from an email step to a LinkedIn step, or vice versa.

Context

When building or editing sequences, you might notice that the "On Scheduled" option is missing from your view.

Product Behavior

The "On Scheduled" option is context-dependent. It only appears when you switch between different channels in consecutive sequence steps, specifically:

• From an email step to a LinkedIn step.
• From a LinkedIn step to an email step.

If you do not see this option, check the actual step types of your sequence. A step might be titled "Email" or "LinkedIn" but configured with a different channel. Ensure the channel types are correctly set to trigger the "On Scheduled" option.